Frequently Asked Questions

Have a question for Ready John? We have the answer right here! Browse our frequently asked questions section for answers.

How many covers are on my tank and which one should be exposed?

Depending on the type of tank, it could have 1, 2 or 3 covers. Tanks with 3 covers need the middle cover exposed but to get the best cleaning, we suggest uncovering the whole top of the tank. Tanks with 2 covers on each end would only need 1 uncovered.

Will Ready John locate and dig up my tank cover for me?

No, Ready John will give advise to help the customer locate their tank but we do not dig up tanks as part of our service. The tank cover is to be exposed when we arrive to pump the tank.

Is there anything I can do to help keep my tank and field working properly?

Yes, Ready John sells a product called Pro Pump, which is a bottle of live bacteria that is poured into the tank after pumping to start the bacteria working again and each month after a packet is flushed down your toilet to keep your tank working properly. Septic systems need bacteria in order to work and it is best to avoid using a lot of bleach and antibacterial products which kills the bacteria in your tank.

How often should I have my septic tank pumped.

A general rule of thumb is every 3 years for a family of 4 people.

How do I locate my septic tank?

Locate your sewer pipes in your basement, follow the angle out from the wall about 5-10ft. This should give you the approximate location outside of your house.

How do I know how many toilets I need for a certain number of people?

Please use our Unit Calculator on this website to find your ratio of people to toilets.

Do I need my own water source in order to rent a sink station, VIP or Handwash Toilet?

No, all of our hand washing units are totally self-contained with a separate fresh water holding tank. Simply use the foot pump and begin washing your hands.

How often are the units cleaned when out on rental?

Units that are on a monthly rental basis are cleaned, pumped and restocked once a week, this is included in our monthly rental fee. Day/week/weekend rentals are not serviced unless requested, an extra service charge would apply.

How far in advance do I need to book a portable toilet for an event?

If renting a large number of units, the more notice the better. We have a limited number of VIP toilets so suggest you book early.  We have a large quantity of Regular and Handwash units so a few days notice is fine.